TERMS AND CONDITIONS

Effective Date: August 13, 2026

These Terms and Conditions (“Terms”) govern the purchase and use of services provided by Whisman Media Consulting, operated by Audrey Whisman (“Company,” “we,” “us,” or “our”). By submitting an inquiry, booking an appointment, purchasing a service, signing a service agreement, or using this website, you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agreed to these Terms.

1. SERVICES

Whisman Media Consulting provides services that may include:

Social media management and consulting
Social media audits and strategy sessions
Custom content creation
Pageant and event wardrobe styling
Bridal, appearance, and photoshoot styling
Pageant coaching and communication consulting
Interview coaching
Initiative development
Talent consulting
Other related creative or consulting services

The specific scope, price, timeline, deliverables, and limitations of each service are described on the applicable service page, booking confirmation, proposal, invoice, or client agreement.

Services or deliverables not expressly included in the purchased package may require an additional fee.

2. ELIGIBILITY AND MINORS

Clients must be at least 18 years old to purchase services independently. A parent or legal guardian must purchase services, approve these Terms, and sign any required agreement on behalf of a client under the age of 18.

The parent or legal guardian assumes responsibility for payment, communication, scheduling, and compliance with all applicable policies.

3. BOOKINGS AND CONSULTATIONS

A booking is not confirmed until all required steps have been completed, including payment, submission of requested information, and acceptance of these Terms.

Certain services may require a consultation before the Company agrees to begin work. Completing a consultation does not guarantee that the Company will accept the prospective client or project.

If a consultation fee is advertised as being credited toward a qualifying service, the credit:

Applies only to the services identified in the consultation offer
Must be used within [30] days of the consultation
Is not redeemable for cash
Is not transferable to another person
Cannot be combined with another promotion unless expressly permitted

The Company may decline a project that falls outside its availability, expertise, business values, or service capacity. If the Company declines a project before paid work begins, any amount eligible for a refund will be returned in accordance with the applicable service description and payment-provider rules.

4. PAYMENTS

Unless otherwise stated, payment is due at the time of booking or according to the payment schedule provided in the Client’s proposal, invoice, or agreement.

Prices are listed in United States dollars. Clients are responsible for reviewing the complete price and service description before purchasing.

Payments may be processed through Wix Payments or another third-party provider. The Company does not control a payment provider’s approval decisions, processing times, account restrictions, late fees, or financing terms.

Payment-processing fees charged to the Company are not separately refundable unless required by law or the payment provider.

5. INSTALLMENT AND BUY-NOW-PAY-LATER SERVICES

If a Client selects Afterpay, Klarna, Affirm, PayPal Pay Later, or another financing provider, the Client enters into a separate agreement with that provider.

The Client remains responsible for:

Satisfying all payments owed to the financing provider
Reviewing the provider’s payment schedule and terms
Paying any lawful fees assessed by the provider
Contacting the provider about account or payment issues

A cancellation request submitted to Whisman Media Consulting does not automatically cancel the Client’s financing agreement. Approved refunds will be processed through the original payment method and remain subject to the provider’s procedures and timelines.

6. CANCELLATIONS AND REFUNDS

Because services require reserved availability, preparation, and custom work, payments are subject to the cancellation and refund policy displayed during booking and in any separate client agreement.

Unless otherwise stated:

Payments for completed services are nonrefundable.
Payments for digital deliverables that have been delivered are nonrefundable.
Payments for custom work that has already begun are nonrefundable to the extent permitted by law.
Completed consultations, coaching sessions, audits, and strategy sessions are nonrefundable.
Dissatisfaction based solely on personal preference does not automatically entitle the Client to a refund when the agreed service has been performed.
Failure to use, schedule, or complete a purchased service before its expiration does not entitle the Client to a refund.
Refunds are not provided for outcomes outside the Company’s control.

Nothing in these Terms limits any refund, cancellation, or consumer right that cannot legally be waived.

If the Company must cancel a service and cannot provide a suitable alternative, the Client may receive a refund for the portion of the service that was not delivered.

7. RESCHEDULING AND MISSED APPOINTMENTS

Clients may reschedule an appointment by providing at least 24 hours’ notice.

Requests submitted with less than 24 hours’ notice may be treated as a late cancellation and may result in the loss of the session or a rescheduling fee of $35.

If a Client arrives late, the appointment may still end at its originally scheduled time. A Client who is more than 15 minutes late without communication may be considered a no-show.

Missed appointments and no-shows are nonrefundable. The Company may offer an exception for a documented emergency at its discretion, but doing so once does not waive the policy for future appointments.

If the Company must reschedule, the Client will be offered a reasonable replacement time.

8. PACKAGE EXPIRATION

Unless otherwise stated, multi-session packages must be used within six months of purchase.

Sessions and services that remain unused after the expiration date will be forfeited without a refund, except where otherwise required by law.

It is the Client’s responsibility to schedule services with enough time to use the package before it expires. Availability near the expiration date is not guaranteed. Package expiration may be extended only through written approval from the Company.

Packages are nontransferable and may be used only by the individual for whom they were purchased unless written permission is provided.

9. CLIENT RESPONSIBILITIES

The Client agrees to:

Provide complete, accurate, and timely information
Meet all submission and approval deadlines
Attend scheduled appointments on time
Review deliverables promptly
Provide clear and consolidated feedback
Communicate respectfully and professionally
Disclose relevant deadlines, budgets, dress codes, measurements, platform requirements, and project limitations
Obtain necessary permissions for any materials supplied to the Company
Make final decisions about purchases, submissions, accounts, and competition participation

The Company is not responsible for delays or reduced results caused by incomplete questionnaires, inaccurate measurements, missing materials, late feedback, changing instructions, delayed approvals, or a Client’s failure to communicate.

If a Client misses a deadline, the project timeline may be extended based on the Company’s availability. Rush work or substantial timeline changes may require an additional fee.

10. REVISIONS

Unless a service description or agreement states otherwise, custom deliverables include one reasonable round of revisions.

A revision round consists of one consolidated list of requested changes submitted at the same time. Multiple messages containing separate changes may be combined and treated as one revision round.

Included revisions must remain consistent with the original service scope and creative direction. Additional revisions, new concepts, significant changes in direction, or requests outside the original scope may require an additional fee.

Revision requests must be submitted within 7 calendar days of delivery. If no feedback is received by that deadline, the deliverable may be considered accepted and complete.

11. WARDROBE STYLING

Wardrobe styling is advisory. The Client retains responsibility for every purchase and final outfit decision.

The Company does not guarantee:

Item availability
Restocking
Shipping or delivery dates
Retailer accuracy
Garment quality
Color accuracy across screens
Fit based on measurements or sizing charts
Tailoring results
Retailer returns, exchanges, or refunds
Compliance with rules that were not disclosed by the Client

The Client is responsible for reviewing retailer policies and independently purchasing all recommended items unless a separate written agreement states otherwise. Clothing, accessories, shipping, alterations, rush fees, and return costs are not included in styling fees unless expressly stated.

Product prices and availability may change after recommendations are delivered. The Company may provide replacement recommendations when included in the purchased package, but cannot guarantee an identical replacement.

The Client must disclose all relevant pageant rules, event requirements, dress codes, budget limitations, deadlines, sizing information, comfort needs, and appearance preferences.

12. SOCIAL MEDIA SERVICES

Social media results depend on numerous factors outside the Company’s control, including platform algorithms, audience behavior, account history, advertising activity, market conditions, Client responsiveness, and the quality and frequency of source materials.

The Company does not guarantee:

A specific number of followers
Views, impressions, reach, engagement, leads, or sales
Verification, sponsorships, partnerships, media coverage, or viral content
Placement in platform feeds or search results
Continuous availability of any platform or feature

Clients are responsible for the accuracy and legality of information they provide. Clients must approve any regulated, medical, financial, political, charitable, fundraising, competition-related, or fact-specific claims before publication.

The Company is not responsible for platform outages, algorithm changes, account restrictions, hacking, impersonation, deleted content, copyright claims, or other third-party actions unless directly caused by the Company’s intentional misconduct or failure to follow agreed security practices.

13. ACCOUNT ACCESS AND SECURITY

When account access is necessary, the Client agrees to provide access through a secure method approved by the Company.

The Client remains responsible for:

Maintaining ownership of all accounts
Using accurate recovery information
Enabling available security protections
Informing the Company promptly of suspected unauthorized access
Removing the Company’s access when services end

The Company will use account access only as reasonably necessary to perform the purchased services. The Client should not send passwords through unsecured messages when a safer access method is available.

14. COACHING AND CONSULTING

Coaching and consulting services provide education, strategy, feedback, and professional guidance. The Client remains responsible for implementing recommendations and making final decisions.

The Company does not guarantee:

A pageant title, placement, score, award, or scholarship
College admission, employment, sponsorship, or media exposure
Fundraising totals, legislative outcomes, proclamations, or partnerships
Improved social media metrics or business revenue
Acceptance of a talent selection, wardrobe choice, platform, or initiative
Any specific personal, professional, or competition outcome

Feedback reflects the Company’s professional judgment and does not represent the opinion of every judge, director, employer, institution, audience member, or organization.

15. TALENT CONSULTING

Talent consulting is educational and performance-based. It is not medical treatment, voice therapy, physical therapy, or a substitute for instruction from a licensed healthcare provider.

The Client is responsible for selecting material they are legally permitted to perform and for obtaining any required music, licensing, competition, accompaniment, or performance permissions.

The Company is not responsible for injury, vocal strain, competition-rule violations, music licensing issues, or performance outcomes.

16. INTELLECTUAL PROPERTY

Unless otherwise stated in writing, the Company retains ownership of its preexisting methods, templates, questionnaires, frameworks, educational materials, processes, presentations, and business resources.

After full payment, the Client may use final custom deliverables for the personal or business purpose for which they were created. The Client may not resell, redistribute, sublicense, reproduce for others, or claim authorship of the Company’s proprietary templates, methods, or educational materials.

Drafts, rejected concepts, working files, internal notes, and unused materials remain the property of the Company unless expressly included in the purchased service.

The Client grants the Company permission to use materials provided by the Client only as reasonably necessary to perform the service.

17. PORTFOLIO AND PUBLICITY

Unless the Client opts out in writing before work begins, the Company may display nonconfidential final work for portfolio, website, social media, educational, and promotional purposes after the work has been made public by the Client.

The Company will not intentionally publish confidential strategy, private account information, unreleased competition materials, personal contact information, or sensitive information without permission.

Clients may opt out of portfolio use by emailing AudreyWConsulting@gmail.com.

18. CONFIDENTIALITY

The Company will take reasonable steps to protect nonpublic information received from the Client. Confidential information does not include information that:

Is already publicly available
Was lawfully known before disclosure
Is independently developed without using the Client’s confidential information
Must be disclosed by law or valid legal process

The Client agrees not to record, distribute, reproduce, or publish private coaching sessions, consultations, internal resources, or proprietary materials without written permission.

19. THIRD-PARTY SERVICES

The Company may recommend or use third-party platforms, retailers, applications, photographers, vendors, contractors, or service providers. Unless expressly stated otherwise, those third parties operate independently and are governed by their own terms and policies.

A recommendation does not constitute a warranty or guarantee. The Company is not responsible for a third party’s products, services, delays, errors, prices, availability, conduct, data practices, or policies.

Affiliate links or commissionable links will be disclosed when required by law.

20. COMMUNICATION

The Client consents to receiving communications related to inquiries, bookings, payments, appointments, projects, and purchased services through the contact information provided.

The Client is responsible for monitoring their email, including spam and promotions folders. Failure to read a message does not automatically extend a deadline or excuse a missed appointment.

Unless otherwise stated, the Company’s normal response time is one to three business days. Messages received outside normal business hours may be answered on the next business day.

21. PROFESSIONAL CONDUCT AND TERMINATION

The Company may suspend or terminate services if the Client:

Engages in harassment, threats, discrimination, abuse, or inappropriate conduct
Repeatedly violates boundaries or communication policies
Fails to make a required payment
Refuses to provide information necessary to complete the service
Requests unlawful, dishonest, defamatory, infringing, or unethical work
Materially violates these Terms or a separate service agreement

If services are terminated because of the Client’s conduct or breach, the Client remains responsible for work already completed, reserved time, and nonrecoverable costs, subject to applicable law.

22. CHARGEBACKS AND PAYMENT DISPUTES

Clients should contact the Company at Audreywconsulting@gmail.com before initiating a chargeback so that the parties have an opportunity to address the concern.

Initiating a chargeback does not cancel a contract, eliminate an outstanding balance, or create a right to retain completed services without payment.

The Company may submit the Client’s booking confirmation, accepted Terms, communications, deliverables, attendance records, and other relevant documentation when responding to a payment dispute.

Nothing in this section restricts a Client’s lawful right to dispute an unauthorized or improperly processed charge.

23. DISCLAIMER OF WARRANTIES

Services and recommendations are provided on an “as available” basis and reflect professional judgment at the time they are delivered.

To the fullest extent permitted by law, the Company disclaims warranties not expressly stated in writing, including implied warranties of merchantability, fitness for a particular purpose, and guaranteed results.

24. LIMITATION OF LIABILITY

To the fullest extent permitted by law, the Company will not be liable for indirect, incidental, special, consequential, or punitive damages, including lost opportunities, lost profits, lost data, competition outcomes, reputational harm, or expenses resulting from third-party products or services.

To the fullest extent permitted by law, the Company’s total liability arising from a particular service will not exceed the amount the Client actually paid to the Company for that service.

These limitations do not apply where liability cannot legally be excluded or limited.

25. FORCE MAJEURE

The Company is not responsible for a delay or inability to perform caused by circumstances reasonably outside its control, including illness, emergency, severe weather, natural disaster, power or internet interruption, platform outage, government action, transportation disruption, or another unforeseen event.

The Company will make reasonable efforts to communicate with the Client and reschedule or modify the service when appropriate.

26. GOVERNING LAW

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles.

Before filing a legal claim, the parties agree to make a good-faith effort to resolve the issue through written communication. Nothing in this section prevents either party from exercising a right that cannot legally be waived.

Any additional dispute-resolution provisions contained in a separately signed service agreement will control for that service.

27. CHANGES TO THESE TERMS

The Company may update these Terms periodically. The version in effect on the date of purchase will ordinarily govern that purchase unless the Client agrees to updated terms.

The effective date will appear at the top of this page.

28. SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

29. ENTIRE AGREEMENT

These Terms, the applicable service description, booking confirmation, invoice, proposal, and any separately signed client agreement constitute the agreement between the Company and Client concerning the purchased service.

If a separately signed agreement directly conflicts with these Terms, the separately signed agreement will control.

30. CONTACT INFORMATION

Questions about these Terms may be directed to:

Whisman Media Consulting
Audrey Whisman
Email: audreywconsulting@gmail.com
Website: audreywhisman.com

CHECKOUT ACKNOWLEDGMENT

By checking the agreement box and completing a purchase, the Client confirms:

“I have read and agree to the Terms and Conditions, Cancellation and Refund Policy, and Privacy Policy. I understand the service scope, package expiration, revision limits, scheduling requirements, and payment obligations associated with my purchase. I understand that electronic acceptance constitutes my agreement to these policies.”